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Customer experience representatives are the voice of Juice Press and responsible for communicating with customers to ensure a positive interaction that breeds customer loyalty. Customer experience representatives will work with customers who have questions and comments about Juice Press products, and turn around the Juice Press experience for those who have encountered problems or issues. Customer experience representatives ensure that each customer feels satisfied with their Juice Press experience to maintain customer relationship.They will also help educate customers about the benefits of drinking organic cold pressed juice and eating raw plant based vegan foods. They communicate with customers through emails, phone calls, and live chat. Customer service representatives must have excellent communication skills, even when speaking with demanding customers. They should approach problems with a positive attitude and be able to reach a reasonable solution that leaves the customer wanting to return to Juice Press.
The position requires upbeat and positive energy. Potential for advancement within Customer experience team to specialist, cleanse consultant, and more.You will be responsible for all data entry and zoning for delivery orders. You must have excellent typing skills and a strong attention to detail.
Duties and Responsibilities:
Receive delivery orders quickly and enter them into a data system accurately
Skills and Qualifications
College degree and office experience a plus
Invoicing, email, excel sheets, excellent follow through and writing skills
Excellent phone skills and email follow through
Punctual and reliable in work attendance
Ability to operate in a fast-paced and demanding environment
Competitive hourly starting rate + tips
Fast-track growth opportunities into management track
50% off Employee Discount
Paid time off (vacation & sick days)
We pride ourselves on a positive environment with diversity, a positive culture, community involvement, and the opportunity to meet NYC’s most dynamic people
ABOUT JUICE PRESS:
Juice Press is on a mission to create the most trusted nutrition and wellness brand on the planet. Founded in 2010 with the vision of bringing a healthier, more transparent lifestyle platform to the market, Juice Press offers an expansive organic product line as well as a variety of lifestyle resources. In six short years, Juice Press has opened more than 60+ retail stores and is now recognized as the premiere organic “grab and go” health food provider. Juice Press produces an unparalleled selection of products and combines them with a short shelf-life to deliver customers a variety of fresh, nutrient dense products. Transparency, integrity, and great taste define Juice Press, and as they expand, the company will ensure that these ideals remain at the heart of the Juice Press brand. For more information about Juice Press, please visit www.juicepress.com and Instagram (@juicepress), Twitter (@juicepresstweet), and Facebook (@juicepressny).
If you consider yourself a great fit for our team, please submit your resume for review.We look forward to meeting with you soon!